Lowongan Kerja E Commerce Customer Service Supervisor Mandarin Speaker Pt. Sweet Night Innovation Indonesia Jakarta

Loker PT. Sweet Night Innovation Indonesia Jakarta. Kalau kamu sedang mencari lowongan kerja bulan September 2026, maka Anda beradi di portal yang benar. Ada banyak kategori lowongan yang bisa Anda daftar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Anda juga bisa mendaftar lowongan kerja online atau offline tergantung persyaratan yang diminta pada info lowongan yang kami informasikan di mencarikerja.net. Informasi loker yang valid, bersumber dari website resmi atau media sosial perusahaan yang berkaitan, dan yang pasti tidak ada pungutan biaya apa pun.

Lowongan Kerja PT. Sweet Night Innovation Indonesia Jakarta September 2026

Silakan simak info selengkapnya berikut

Job Informations

• Work Location: West Jakarta (Jakarta Barat)
• Shift-based schedule; 5 days on, 2 days off. Morning shift: 08:00 – 17:00 (1-hour lunch break). Evening shift: 13:00 – 22:00 (1-hour lunch break).

Job Responsibilities

• Oversee daily customer service operations for the Shopee/TikTok Indonesia team, including online pre-sales text inquiries, customer consultation responses, and routine feedback/rating management.
• Coordinate full-process after-sales handling such as outbound calls in Indonesian, logistics exception follow-ups, returns/exchanges, damaged/wrong item cases, and compensation negotiations; liaise with the local warehouse for after-sales verification, reshipment, and appeals.
• Manage team shift scheduling, daily supervision, script training, and ticket quality review; ensure team members adhere to service standards and promptly address any quality issues.
• Compile daily after-sales data and reports, maintain a log of frequently occurring issues, and continuously optimize service procedures.
• Serve as the bilingual liaison with the Chinese domestic customer service team and management – reporting work data, difficult complaints, and public opinion risks; follow up on complex cases to closure and safeguard store reputation metrics.

Qualifications

• Bachelor’s degree (S1) or above; Indonesian citizen with valid work rights.
• Fluent in Chinese (Mandarin) – both written and spoken (required); native/fluent in Indonesian.
• At least 5 years of customer service experience, with a minimum of 2 years in e-commerce team management (Shopee/TikTok preferred).
• Proficient in Microsoft Office/Google Workspace; familiar with e-commerce seller centers and aggregated chat tools.
• Strong leadership, cross-departmental communication skills, and data analysis capability.

Education:

• S1 (Preferred)

Experience:

• E-Commerce Customer Service Supervisor: 2 years (Preferred)

Language:

• Mandarin (Required)

Work Location: Hybrid remote in Jakarta Raya

Pengiriman Lamaran :

Apabila Anda berminat dan sesuai dengan persyaratan Lowongan Kerja ini, segera kirimkan lamaran dan CV terbaru Anda melalui link berikut :

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Catatan :

• Hanya peserta yang memenuhi kualifikasi yang akan dipanggil lebih lanjut.
• Semua proses rekrutmen tidak dipungut biaya apapun.

Jika lowongan tadi belum sesuai dengan keingingan dan kemampuan yang Anda miliki, Coba Anda melihat lowongan yang berhubungan di bawah ini.