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Lowongan Kerja 4W Partner Engagement Executive (Community) Manado Manado Terbaru Hari ini September 2018
Judul Loker : 4W Partner Engagement Executive (Community) ManadoPerusahaan : Grab TaxiLokasi : ManadoTanggal : 30+ hari yang lalu
Lowongan Kerja 4W Partner Engagement Executive (Community) Manado Grab Taxi. Grab Taxi kembali memerlukan pelamar untuk mengisi posisi sebagai 4W Partner Engagement Executive (Community) Manado.
Grab Taxi menentukan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai 4W Partner Engagement Executive (Community) Manado yang akan ditempatkan di Manado
Berikut ini adalah kriteria yang harus kalian penuhi untuk memenuhi 4W Partner Engagement Executive (Community) Manado Grab Taxi Manado yang dibuka pada bulan September 2018 ini:
Get to know our Team:
This team is responsible to build and manage community engagements in the online and offline space with the aim of reaching out to partners through various activity or any other media necessary. At the same time, the team is data-driven, where we will also engage with these data while giving various updates to other stakeholders to enhance the quality of our Partners.
Get to know the Role:
This role will be primarily responsible for constructing strategic plans to drive partner community engagement & expansion. This covers executions that would engage directly with community of Partners Drivers across Bandung & satellite city as well as building the online community through social media, forum, and any other online media necessary and driving social led offline activities such as gathering with local communities. Supervisor will also have to perform a data driven result on a regular basis with insightful analysis, while providing various updates to internal stakeholders that ultimately contributes in enhancing the quality of Partner Drivers.
The day-to-day activities:
You are a highly motivated, creative individual with experience and a passion for connecting with current and future partners. That passion comes through as he/she engages with partners on a daily basis, with the ultimate goal of turning them into brand loyalists. You will be essential in communicating the company’s value in a positive, authentic way to today’s modern, hyper-connected, mobile first customers
Establish a strategic approach to social media content that aligns with Grab’s strategic and tactical needs while overseeing owned channels development and management.
Lead the creation of written, visual, and live streamed content to educate partners and enrich their experiences
Lead the communication and support with partner communities
Responsible for tracking/responding to all feedback in a timely and professional manner
Work with the regional team to grow engagement, reach and improve partner's’ satisfaction levels
Use established metrics to optimise and drive continuous improvement in Grab’s efforts for social excellence
Work with external agencies to develop creative and engaging online and social media content
Build strong relationships with partners to keep them engaged and communicate upcoming features and updates
Monitor and analyse online sentiments on social media platforms.
Liaise with Creative, Operations, Customer Experience, and other departments, providing strategy and insights to ensure plans are working seamlessly with other peers in various departments.
Participate in vertical meetings to ensure stakeholder feedback affecting quality guidelines and expected behaviours are integrated to the quality standard
Deliver important feedback from the community feedback to the QA and product teams
Internal and external reporting as needed
Leading projects working with people from different teams
Establish daily communications with key community leads
Budget planning & estimation for Community led activation campaigns and also Marketing & Communications
The must haves:
Bachelor's Degree in either Mass Comm/Business/Equivalent preferred
Excellent English in written and spoken communication
Excellent local language capabilities in written and spoken communication
Ability to work both independently and in a team environment
Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)
Proficiency in Visual editing software a plus point
Proficiency in Social media tool a plus point
Proficiency in FB Business Manager, Social Media publishing tools (e.g. Hootsuite), Analytics tools (e.g. GA), online monitoring tools (e.g. Brandwatch) a plus point
Skilled at planning, organizing, prioritizing and executing simultaneous projects and activities. You can prioritize high impact activities and keep complicated projects moving forward. You’ve proven your ability to work well under pressure and adapt quickly to changes
Proven success in driving social campaigns
Expertise in both creative and promotional copy writing
A data-driven mindset toward social content and publishing
Up-to-date with the latest trends and best practices in online marketing and measurement, and social media platforms
Sensitive to the wider implications and understanding of operational concerns in the development of social communication plans
Self-starter with an ability to work independently, whilst also a team player for broader digital strategies, monitoring or tactical campaigns
Experience in building up social media platforms with a focus on engagement metrics will be looked upon favorably
Experienced in managing third party IT vendors, digital agencies with a familiarity of the local landscape of social advocates, influences and content producers would be an asset
Previous experience in a digital/social media agency will be an advantage
Previous Experience in Tech, eCommerce, any startup environment will be an advantage
Strong acumen in data analysis, reporting, time management, organizational skills, marketing & communications
3-5 years in social media with experience in multi-channel content development and a focus on delivering metrics based performance
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