Lowongan Kerja Guest Service Center Agent Marriott International, Inc Surabaya

Job Title : Guest Service Center Agent
Date : 1 September 2024
Company : Marriott International, Inc
City : Surabaya

Penerimaan Pegawai Marriott International, Inc Surabaya. Apabila teman sedang mencari lowongan kerja bulan Februari 2025, maka Anda beradi di portal yang tepat. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Anda juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang ditetapkan pada info lowongan yang kami share di mencarikerja.net. Informasi loker yang valid, bersumber dari portal resmi atau media sosial perusahaan yang berkaitan, dan pastinya tidak ada pungutan biaya apa pun.

Loker Marriott International, Inc Surabaya Februari 2025

Silakan baca info lengkapnya berikut
Job Number 24153689
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY


Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Tata Cara Pendaftaran :

Jika Anda berminat dan sesuai dengan kualifikasi Lowongan Kerja ini, silahkan kirimkan lamaran dan CV terbaru Anda melalui link berikut :


Keterangan :

  • Hanya pelamar yang sesuai kualifikasi yang akan dihubungi lebih lanjut.
  • Semua proses penerimaan tidak dipungut biaya apapun.

Jika lowongan tersebut belum sesuai dengan bakat dan pendidikan yang Anda miliki, Coba Anda melihat lowongan yang berhubungan di bawah ini.


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