Lowongan Kerja Knowledge Management Specialist Evermos Yogyakarta

Penerimaan Pegawai Evermos Yogyakarta. Apabila Anda sedang mencari lowongan kerja bulan April 2025, maka Anda beradi di blog yang benar. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Saudara juga bisa mendaftar lowongan kerja online atau offline tergantung persyaratan yang ditetapkan pada info lowongan yang kami informasikan di mencarikerja.net. Informasi loker yang valid, berasal dari situs resmi atau media sosial perusahaan yang berkaitan, dan tentunya tidak ada pungutan biaya apa pun.

Loker Evermos Yogyakarta April 2025

Silakan simak info lengkapnya di bawah ini

Knowledge Management Specialist is responsible for collecting, compiling, maintaining, and optimizing knowledge resources to support efficient and accurate customer service operations. This role ensures that customer service representatives have timely access to relevant information, processes, and tools to improve the quality of service delivery and resolution. This role involves working closely with all customer service, commercial, marketing, logistic, data, and technology teams to gain insights, refresh content, and implement knowledge sharing best practices across platforms.

Key Responsibilities

• Collect & Verify Information to ensure it is valid before sharing with CS.
• Manage Knowledge Base Update SOP (in collaboration with QA) and internal FAQ.
• Share Information with Customer Service through briefing, feature updates, policies, and promotions.
• Coordinate with internal service teams by synchronizing information with product, marketing, and operations.
• Monitor & evaluate and ensure information remains effective and up-to-date.
• Collaborate with other departments, such as Logistics, Commercial, Marketing, SBU, Data, and Technology, to support business objectives.

Required Qualifications

• At least 3 years experience in E-commerce Industries, familiar with Customer Service
• Minimum 1 year of working experience in e-commerce industries as a Team Leader is recommended.
• Minimum Bachelor Degree in any field.
• Willing to work in shifts, including holidays and weekends, according to customer service operational needs.
• Strong process orientation, logical, able to follow processes, and adapt to changes.
• Responsible, organized, and meticulous
• Solid analytical abilities, critical thinking and problem solving skills
• Positive attitude, driven, and motivated.
• Able to work in a team and independently.

Evermos is committed to providing an inclusive environment where equal opportunities are available to all applicants regardless of race, color, religion, gender, national origin, disability, age, genetic information, marital status, pregnancy, or related condition. We will not tolerate discrimination or harassment based on any of these characteristics.

We also emphasize the importance of diversity in all aspects of employment including recruitment, hiring, promotions, training, and organization operations.

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Cara Melamar :

Jika Anda berminat dan sesuai dengan kualifikasi Lowongan Kerja ini, segera kirimkan lamaran dan CV terbaru Anda melalui link di bawah ini :

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Ketentuan :

• Hanya kandidat yang memenuhi kualifikasi yang akan dipanggil lebih lanjut.
• Segala proses rekrutmen tidak dipungut biaya apapun.

Jika lowongan tadi belum sesuai dengan bakat dan pendidikan yang Anda miliki, sebaiknya Anda mencari lowongan yang berhubungan di bawah ini.