Lowongan Kerja Knowledge Management Specialist Evermos Yogyakarta

Rekrutmen Evermos Yogyakarta. Kalau kamu sedang mencari lowongan kerja bulan Juni 2025, maka Anda beradi di web yang benar. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Anda juga bisa mendaftar lowongan kerja online atau offline tergantung ketentuan yang diminta pada info lowongan yang kami infokan di mencarikerja.net. Informasi rekrutmen yang valid, berasal dari web resmi atau media sosial perusahaan yang berkaitan, dan yang pasti tidak ada pungutan biaya apa pun.

Loker Evermos Yogyakarta Juni 2025

Silakan baca info selengkapnya di bawah ini

Knowledge Management Specialist is responsible for collecting, compiling, maintaining, and optimizing knowledge resources to support efficient and accurate customer service operations. This role ensures that customer service representatives have timely access to relevant information, processes, and tools to improve the quality of service delivery and resolution. This role involves working closely with all customer service, commercial, marketing, logistic, data, and technology teams to gain insights, refresh content, and implement knowledge sharing best practices across platforms.

Key Responsibilities

• Collect & Verify Information to ensure it is valid before sharing with CS.
• Manage Knowledge Base Update SOP (in collaboration with QA) and internal FAQ.
• Share Information with Customer Service through briefing, feature updates, policies, and promotions.
• Coordinate with internal service teams by synchronizing information with product, marketing, and operations.
• Monitor & evaluate and ensure information remains effective and up-to-date.
• Collaborate with other departments, such as Logistics, Commercial, Marketing, SBU, Data, and Technology, to support business objectives.

Required Qualifications

• At least 3 years experience in E-commerce Industries, familiar with Customer Service
• Minimum 1 year of working experience in e-commerce industries as a Team Leader is recommended.
• Minimum Bachelor Degree in any field.
• Willing to work in shifts, including holidays and weekends, according to customer service operational needs.
• Strong process orientation, logical, able to follow processes, and adapt to changes.
• Responsible, organized, and meticulous
• Solid analytical abilities, critical thinking and problem solving skills
• Positive attitude, driven, and motivated.
• Able to work in a team and independently.

Evermos is committed to providing an inclusive environment where equal opportunities are available to all applicants regardless of race, color, religion, gender, national origin, disability, age, genetic information, marital status, pregnancy, or related condition. We will not tolerate discrimination or harassment based on any of these characteristics.

We also emphasize the importance of diversity in all aspects of employment including recruitment, hiring, promotions, training, and organization operations.

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Cara Melamar :

Apabila Anda tertarik dan sesuai dengan kualifikasi Lowongan Kerja ini, silahkan kirimkan lamaran dan CV terbaru Anda melalui link berikut :

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Keterangan :

• Hanya peserta yang sesuai kualifikasi yang akan dipanggil lebih lanjut.
• Setiap proses rekrutmen tidak ditarik biaya apapun.

Jika lowongan diatas belum sesuai dengan keingingan dan pendidikan yang Anda miliki, tidak ada salahnya Anda melihat lowongan yang berhubungan di bawah ini.