Lowongan Kerja Guest Experience Supervisor Pullman Jakarta

Penerimaan Pegawai PULLMAN Jakarta. Kalau kamu sedang mencari lowongan kerja bulan Juli 2026, maka Anda beradi di portal yang benar. Ada banyak kategori lowongan yang bisa Anda daftar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Saudara juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang diminta pada info lowongan yang kami infokan di mencarikerja.net. Informasi rekrutmen yang valid, bersumber dari situs resmi atau media sosial perusahaan yang berkaitan, dan pastinya tidak ada pungutan biaya apa pun.

Loker PULLMAN Jakarta Juli 2026

Silakan baca info lengkapnya di bawah ini Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Pullman Ciawi Vimala Hills Resort Spa & Convention is a premium 5-star retreat sprawled across 14 hectares. The hotel is designed to immerse guests in breathtaking natural vistas and unrivaled tranquility. Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference. As one of The Best Resort in Asia, the hotel offers 208 opulent rooms and 19 villas, 4 restaurants and bar, meeting rooms and convention centers, spa, entertainment and activities area.

Job Description

Key Responsibilities

• Supervise daily Guest Experience operations to ensure exceptional service delivery.
• Lead, coach, and support the Guest Experience team in providing personalized guest services.
• Monitor guest satisfaction and proactively identify opportunities to enhance the guest experience.
• Handle guest feedback, requests, and service recovery situations professionally and efficiently.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences.
• Manage VIP arrivals, repeat guests, special occasions, and personalized guest arrangements.
• Conduct guest follow-ups, courtesy visits, and satisfaction checks during the guest stay.
• Maintain accurate records of guest preferences, feedback, and service recovery actions.
• Support the implementation of guest engagement programs and hotel initiatives.
• Review guest feedback from various platforms and provide recommendations for service improvement.
• Assist in preparing guest experience reports and performance analysis.
• Ensure compliance with hotel policies, brand standards, and service excellence guidelines.

Qualifications

Qualifications

• Minimum 3–4 years of experience in Front Office, Guest Relations, or Guest Experience roles, preferably in a 4- or 5-star hotel.
• Minimum 1 year of supervisory experience with strong team leadership skills.
• Excellent communication and interpersonal skills.
• Good command of English (spoken and written); additional languages are an advantage.
• Strong guest service mindset with excellent problem-solving abilities.
• Experience handling VIP guests, guest complaints, and service recovery.
• Strong knowledge of hotel operations and luxury service standards.
• Ability to lead and motivate a team in a fast-paced environment.
• Professional appearance, positive attitude, and high attention to detail.
• Flexible to work shifts, weekends, and public holidays.

Pengiriman Lamaran :

Jika Anda tertarik dan sesuai dengan persyaratan Lowongan Kerja ini, silahkan kirimkan lamaran dan CV terbaru Anda melalui laman di bawah ini :

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Keterangan :

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• Semua proses penerimaan tidak ditarik biaya apapun.

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