Lowongan Kerja L1 L2 Supervisor Customer Operations Jogja Shopee Yogyakarta

Penerimaan Pegawai Shopee Yogyakarta. Apabila kalian sedang mencari lowongan kerja bulan Juli 2026, maka Anda beradi di portal yang tepat. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Kalian juga bisa mendaftar lowongan kerja online atau offline tergantung persyaratan yang ditetapkan pada info lowongan yang kami informasikan di mencarikerja.net. Informasi lowongan kerja yang valid, berasal dari website resmi atau media sosial perusahaan yang berkaitan, dan tentunya tidak ada pungutan biaya apa pun.

Lowongan Kerja Shopee Yogyakarta Juli 2026

Silakan baca info lengkapnya di bawah ini

Department Operations LevelExperienced (Team Lead) LocationIndonesia - Yogyakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description: Job Description 1) Manage, monitor SBR level and team performance against established KPIs and utilize the performance data to drive positive change in areas such as CSAT, Productivity, Quality, and Contact Rate 2) Analyze data to identify trends and make recommendations for process/product/policy improvements to improve customer experience 3) Collaborate with WFM team to review final weekly forecast, staffing, scheduling and develop solid tactics to maintain abandon rate and balance seasonality impact and the needs of operation team 4) Collaborate with PM to execute initiatives, strategies and tactics originating from regional, local and/or proposed by the operational team itself to improve performance objectives 5) Collaborate with Training & Quality team to identify the agents' quality issues and create quality improvement plan 6) Use learnings from team members to identify opportunities and advocate for product/process/policy improvements to improve customer experience 7) Handle escalated customer inquiries and complaints, working to resolve issues with respective stakeholders in a timely and satisfactory manner 8) Consolidate the necessary and complete information for the Weekly or Bi-Weekly internal review or report presentation Requirements: Requirements 1) Candidate must possess at least a Bachelor's Degree in any field 2) Preferable with 2 years of working experience in the related field is required for this position 3) Excellent understanding of contact center operation 4) Experienced and enjoy leading, inspiring and motivating others to meet goals and metrics 5) Data driven, familiar with basic data processing in Google Sheet, utilize QC 7 tools and certified Yellow Belt Lean Six Sigma will be an advantage 6) Willing to work on shift schedule

Tata Cara Pendaftaran :

Jika Anda tertarik dan sesuai dengan kualifikasi Lowongan Kerja ini, segera kirimkan lamaran dan CV terbaru Anda melalui tautan di bawah ini :

---

Apply Now »

---

Ketentuan :

• Hanya kandidat yang memenuhi kualifikasi yang akan dihubungi lebih lanjut.
• Segala proses penerimaan tidak dipungut biaya apapun.

Jika lowongan tadi belum sesuai dengan keingingan dan kualifikasi yang Anda miliki, tidak ada salahnya Anda membaca lowongan yang berhubungan di bawah ini.