Lowongan Kerja Technical Support Part Time Kata.ai Jakarta

Rekrutmen Kata.ai Jakarta. Jika teman sedang mencari lowongan kerja bulan Juni 2025, maka Anda beradi di portal yang tepat. Ada banyak kategori lowongan yang bisa Anda daftar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Anda juga bisa mendaftar lowongan kerja online atau offline tergantung ketentuan yang diminta pada info lowongan yang kami di mencarikerja.net. Informasi lowongan kerja yang valid, berasal dari portal resmi atau media sosial perusahaan yang berkaitan, dan yang pasti tidak ada pungutan biaya apa pun.

Loker Kata.ai Jakarta Juni 2025

Silakan teliti info selengkapnya di bawah ini Company Description

Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate with machines. Kata.ai’s Natural Language Processing (NLP) technology powers MultiPurpose chatbots (virtual customer service / virtual friend) for major corporations in Indonesia across different kinds of industries such as Unilever (FMCG), Telkomsel (Telco), Bank BRI (Financial Services), and Alfamart (Retail).

The company’s proprietary Kata Bot Platform can be leveraged to create feature-rich chatbots on top of Kata.ai’s robust and scalable AI technology platform, ensuring company of any size can easily build their own chatbot on any messaging platform. With this platform, it is now possible for the business to focus on designing engaging interaction for their customers, while Kata.ai handles all the technology aspects of the chatbots.

Established in 2015, the company has become a trusted partner for major corporations such as Microsoft, Accenture, and Line. In 2020, the company received Series-B funding from TransPacific Technology Fund and MDI Venture.

Job Description

• Provide technical support for platform-related issues, including troubleshooting, diagnosing, and resolving problems including account setup and configuration in a timely manner.
• Monitor the performance and availability of platforms, systems, and applications to ensure optimal operation and minimal downtime.
• Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers).
• Refer to internal database or external resources to provide accurate tech solutions.
• Prioritize and manage several open issues at one time.
• You will work on a 2-shift system.

Qualifications

• Fresh graduates are welcome.
• Basic understanding of computer systems, networks, and databases.
• Strong problem-solving and communication skills.
• Capable of providing step-by-step technical assistance, both written and verbal.
• Familiarity with API testing tools (e.g., Postman), Monitoring tools (e.g., Grafana), Remote Desktop Applications and Helpdesk Platform (e.g., Freshdesk).
• Basic understanding of SQL queries and JavaScript programming.

Additional Information

To apply directly, you can click the following link: https://katrecs.kata.ai/8d30978e-ae6f-4ac0-8313-2563be6a426d

We value a flexible working hour for our employees.

The most important is we provide a learning experience in Conversational AI Industry.

Tata Cara Pendaftaran :

Jika Anda tertarik dan sesuai dengan persyaratan Lowongan Kerja ini, segera kirimkan lamaran dan CV terbaru Anda melalui laman berikut :

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Keterangan :

• Hanya peserta yang sesuai kualifikasi yang akan dihubungi lebih lanjut.
• Segala proses penerimaan tidak dikenakan biaya apapun.

Jika lowongan tadi belum sesuai dengan minat dan kualifikasi yang Anda miliki, sebaiknya Anda mencari lowongan yang berhubungan di bawah ini.