Lowongan Kerja Customer Services Vifx Career Jakarta

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Loker VIFX Career Jakarta Oktober 2026

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Customer Relations Officer – Jakarta DistrictAbout the Company

VIFX Jakarta Sona Topas operates in Jakarta with a strong focus on providing professional services to clients and building long-term customer relationships. We prioritize client satisfaction, professional development, and service excellence within a dynamic, communicative, collaborative, and continuous-learning environment.

Our team members are encouraged to develop their communication, interpersonal, and problem-solving skills while contributing to business growth and strengthening client loyalty and retention.

VIFX Jakarta Sona Topas is committed to building a customer-oriented team based in South Jakarta and surrounding areas.

The Customer Relations Officer (Jakarta District) is a Full-Time, Work From Office (WFO) position based in South Jakarta.

As a Customer Relations Officer, you will be responsible for building and maintaining positive relationships with prospective and existing clients, handling customer inquiries and needs, providing information about the company's products and services, and ensuring a professional and positive client experience.

Key Responsibilities

• Conduct regular follow-ups with prospective and existing clients through phone calls, WhatsApp, and other communication channels.
• Provide clear and professional information regarding the company's products and services.
• Assist clients throughout the onboarding process in accordance with company procedures.
• Handle customer inquiries, requests, complaints, and feedback professionally and effectively.
• Identify client needs and concerns and provide appropriate solutions.
• Coordinate with relevant internal teams to ensure client needs are handled efficiently.
• Maintain regular communication with clients to support customer satisfaction, loyalty, and retention.
• Maintain accurate and up-to-date customer data, communication records, and related documentation.
• Support programs and activities aimed at improving client retention and relationship development.
• Prepare and maintain reports related to client communication and relationship activities.
• Participate in regular training, coaching, and performance evaluations.
• Support Customer Relations, Sales, and Business Development activities as required.
• Contribute to other client relationship initiatives and company programs when needed.

Qualifications

• Minimum Bachelor's Degree (S1), preferably in Business, Communication, Marketing, Management, or a related field.
• Fresh Graduates are welcome to apply.
• Strong communication and interpersonal skills, with the ability to build positive relationships with clients.
• Strong customer-service orientation and good problem-solving skills.
• Able to handle customer inquiries, complaints, requests, and feedback professionally.
• Detail-oriented, well-organized, and capable of managing multiple tasks effectively.
• Good time-management and coordination skills.
• Comfortable communicating with clients through phone calls, WhatsApp, and face-to-face meetings.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint) or similar productivity applications.
• Proactive, responsible, adaptable, and willing to learn.
• Able to work independently as well as collaboratively within a team.
• Previous experience in Customer Relations, Customer Service, Sales, Account Management, or Client Relations is an advantage.
• Willing to work Work From Office (WFO) in South Jakarta.

Benefits

• Competitive base salary.
• Performance-based incentives and bonuses.
• Professional training and development programs.
• Coaching and guidance to strengthen communication and client-handling skills.
• Professional, supportive, and collaborative working environment.
• Clear career development opportunities.
• Opportunities to develop skills in Customer Relations, Sales, Client Acquisition, and Business Development.
• Opportunity to build a long-term career in the Financial Services and Futures Trading Industry.

Job Details

Position: Customer Relations Officer
Employment Type: Full-Time
Work Arrangement: Work From Office (WFO)
Location: South Jakarta
Placement: Jakarta and surrounding areas

Jenis Pekerjaan: Penuh Waktu, Fresh Grad

Pertanyaan Lamaran:

• Apakah Anda memiliki pengalaman kerja di bidang Customer Relation, Sales, Telesales, atau Account Executive?
• Apakah Anda bersedia bekerja dengan sistem target dan lingkungan kerja yang dinamis?
• Berapa ekspektasi gaji yang Anda harapkan untuk posisi ini?
• Dimana domisili tempat tinggal Anda saat ini?
• Berapa usia Anda saat ini?
• Jika lolos ke tahap berikutnya, kapan Anda tersedia untuk mengikuti proses interview?

Lokasi Kerja: Tatap muka

Pengiriman Lamaran :

Jika Anda tertarik dan sesuai dengan persyaratan Lowongan Kerja ini, silahkan kirimkan lamaran dan CV terbaru Anda melalui link di bawah ini :

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• Semua proses rekrutmen tidak dipungut biaya apapun.

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