Lowongan Kerja Quality Assurance Sampling Operations Solo Contract Based Shopee Surakarta

Rekrutmen Shopee Surakarta. Jika sobat sedang mencari lowongan kerja bulan April 2025, maka Anda beradi di portal yang benar. Ada banyak kategori lowongan yang bisa Anda daftar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Anda juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang ditulis pada info lowongan yang kami di mencarikerja.net. Informasi loker yang valid, bersumber dari website resmi atau media sosial perusahaan yang berkaitan, dan yang pasti tidak ada pungutan biaya apa pun.

Loker Shopee Surakarta April 2025

Silakan teliti info lengkapnya berikut

Department Operations LevelExperienced (Individual Contributor) LocationIndonesia - Solo

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description: 1. Check data from WFM/Regional, in order to assess the Customer Service problem solving quality based on the QA Scorecard. 2. Analyze bad ticket data from WFM/Regional that is flagged with poor Customer ServiceAT, case aging, high contact rates, or cases involving appeasement to evaluate Customer Service problem-solving quality according to QA standards. 3. Conduct mystery shopper and additional real time sampling in order to review CS Agents service quality 4. Observe the Customer Service team in real-time to identify the root causes of issues and determine the necessary support. 5. Perform calibration to ensure that all departments have a consistent understanding of the Customer Service agents' service quality. 6. Provide regular coaching to Customer Service agents to maintain and improve their service quality.
Requirements:

• Min. Bachelor Degree in any major.
• Min. 2 years of working experience in Customer Service as: Agent/QA/TL at Ecommerce or any industry.
• Familiar with Microsoft Excel or Google Spreadsheets.
• Fluent in English is a plus.
• Able to work in fast paced environment and adaptive to quality improvement process; able to prioritize task and manage time effectively.
• Uphold integrity, attention to details, able to provide effective solutions and helpful accuracy explanations
• Have a good understanding of KPI Target.
• Strong listening skills, good verbal communication, and clear public speaking abilities.
• Able to perform coaching, counseling as well as provide meaningful insights related CS Quality.

Cara Melamar :

Apabila Anda tertarik dan sesuai dengan persyaratan Lowongan Kerja ini, silahkan kirimkan lamaran dan CV terbaru Anda melalui tautan berikut :

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Ketentuan :

• Hanya peserta yang sesuai kualifikasi yang akan dihubungi lebih lanjut.
• Semua proses penerimaan tidak dikenakan biaya apapun.

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